Open the help centre
- At the bottom of the menu, press the question-mark icon next to your name.
- The help centre opens in a new browser tab, so the screen you were working on stays open.
- Search by a word, for example "return" or "opening stock", or browse the guides by area.
Help on the screen itself
Most screens have a short description under the title that explains what the screen is for.
Fields often have a hint underneath. When you save a form with a mistake, the field with the problem is marked and a message says what to fix.
Short messages in the corner of the screen confirm what just happened, for example "Company profile saved."
Every CSV upload has a "Download template" button. The template has the exact column headers the upload expects.
Ask your own administrator first
Many questions are about access: a missing menu item, a button you cannot press, or a screen that says you can only read it. Only an administrator in your company can change roles and permissions, so ask them first.
Contact Sevo support
If you cannot find the answer, the "Cannot find it?" box at the bottom of the help centre gives the support e-mail address and our hours. The Contact page on the website lists the other ways to reach us.
Tell us what you were trying to do, the screen you were on, and the exact message you saw. A screenshot helps. Never send your password to anyone, including support.