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Help centre · Point of sale

Selling on account and store credit

Put a sale on a customer's account within their credit limit, get a manager's PIN when it goes over, let customers spend their store credit, and take a payment towards an account at the till.

Who can do this: Anyone who can sell. Going over a customer's credit limit needs someone with the Approve credit over the limit permission (TenantAdmin and StoreManager by default) to type their PIN.

What on account and store credit mean

On account means the customer takes the goods now and pays later. The amount is added to what they owe you, and it falls due after their payment terms (for example 30 days).

Every customer starts with No credit. A manager gives a customer credit in the back office (Point of sale → Customers → the customer → Credit settings): a credit limit, or No limit, and the payment terms. See "Customer accounts, payments and statements".

Store credit is money you owe the customer, for example after a refund given as store credit. It is spent at the till like cash. Both need a customer on the sale.

Sell on account

You can split a sale: part in cash or by card and the rest on account.

  1. Ring up the sale and tap Pay.
  2. If the sale has no customer yet, tap Customer at the top of the payment screen and choose the customer.
  3. Tap On account. The Account box shows what the customer Owes, their Limit, what is Available and their Store credit.
  4. Type the amount, or leave it to put the whole balance on account, and tap Take On account.
  5. Check the line Owes after this sale, then tap Complete sale.
  6. The receipt shows On account and the customer's Account balance after the sale.

When a sale goes over the credit limit

A customer with No credit counts as a limit of zero, so any sale on account to them needs a manager's approval. Every approval is recorded with the manager's name.

  1. When the sale would take the customer over their limit, the till says so: what they owe, their limit and what they would owe after this sale. It then opens Manager approval.
  2. A manager taps their name. Only people allowed to approve credit are shown.
  3. The manager types their PIN and taps OK.
  4. The payment screen shows Over the limit, approved by and the manager's name. Complete the sale as usual.

Pay with store credit

  1. With the customer on the sale, tap Pay and then Store credit.
  2. The Account box shows the customer's Store credit.
  3. Type how much to use, at most what the customer has, and tap Take Store credit.
  4. Take the rest in cash or by card if needed, then tap Complete sale.

The till will not take more store credit than the customer holds. The receipt shows the Store credit left.

When the till is offline

Offline, the till checks the limit and the store credit against the balances from its last sync and says Balances from the last sync, which may be out of date. Sales and payments made on this device since then are counted.

When the sale reaches the server, the server checks again. A sale that turns out to be over the limit, or to use more store credit than the customer had, is kept (the goods are gone) and listed under Sales to check for a manager.

A customer pays their account at the till

Cash taken this way counts in the shift's expected cash, and the Z report lists Customer payments. A payment larger than what is owed is allowed; the rest stays on the account as credit. Choosing sales needs a connection; offline the payment settles the oldest sales first.

  1. Open the register menu and tap Customer payment.
  2. Choose the customer. The dialog shows what they owe.
  3. Choose Cash, Card or Wallet / QR and type the Amount. For card or wallet you can add a Reference.
  4. Leave Oldest sales first, or tap Choose sales and type how much goes to each open sale.
  5. Tap Take LKR ….
  6. The till confirms Payment taken with the payment number and what the customer owes now.

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