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Help centre · Point of sale

Layaway: put goods aside for a customer

The customer pays part now and the rest over time. The goods are kept for them, and handed over at the till once the rest is paid.

Who can do this: Cashiers put goods aside, take payments and hand them over at the till. Managers see the list under Point of sale → Layaways; cancelling needs the right to give refunds.

Put the goods aside

  1. Add the goods to the cart as for any sale. A discount or an offer on an item stays with the layaway.
  2. Press Put aside for the customer, under Pay.
  3. Press Choose customer and pick the customer, or add them. The goods are kept for them.
  4. Choose how they pay and type the First payment. It is at least a tenth of the goods; the screen says how much.
  5. Check Pay by: the date the rest must be paid by. It starts 60 days from today; change it if you agree another date.
  6. Press Put aside. The layaway gets a number, such as LW-000001, and the cart is empty again for the next customer. Press Print slip and give it to the customer: it shows the goods, what is paid, what is left and the date.

The goods are kept out of what can be sold, so nobody else buys them. A discount on the whole sale cannot go on a layaway: take it off first, or give it on the items instead. Putting goods aside needs the internet.

Take a payment towards it

  1. Open the till menu and tap Layaways.
  2. Find it by its number, or the customer's name or phone number, and tap it.
  3. Choose how they pay, type the Payment and press Take payment. The screen says what is left to pay. Press Print slip for a new slip.

Hand the goods over

The prices stay as agreed, even if a price has changed or an offer has ended since.

Do not change the goods in the cart: the sale must be what was put aside. If the customer wants something else, ask a manager to cancel the layaway (what they paid stays on their account) and make a new sale.

  1. Open the till menu, tap Layaways, find it and press Hand over.
  2. The cart fills with the goods at the prices agreed when they were put aside. What was paid is already taken off as On account.
  3. Take what is left, if anything, as for any sale and press Complete sale. The receipt is the customer's bill for the goods.

See them all, and the late ones

In the back office, Point of sale → Layaways lists them with what each customer still has to pay and the date to pay by.

The Late tab shows the ones past their date: call the customer. Handed over and Cancelled have their own tabs. Open one to see the goods and every payment.

Cancel a layaway

The goods go back on sale. What the customer paid stays on their account: they spend it at the till by paying with On account, and it shows on their account under Point of sale → Customers.

  1. In the back office, open it under Point of sale → Layaways and press Cancel layaway.
  2. Type Why, for example the customer changed their mind, and press Cancel it.

Cancelling needs the right to give refunds. Without it, the button is not there: ask the owner or a manager.

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